Refund policy
Refund and Return Policy
Effective [EFFECTIVE DATE]
All sales are final. We do not accept returns or exchanges, including for change of mind. The only exceptions are the problems listed below, where the mistake is ours or the carrier's.
The only exceptions
|
Situation |
Window |
What you get |
|---|---|---|
|
Card not as described (wrong card, condition clearly worse than listed, wrong edition or language) |
14 days from delivery |
Full refund including original shipping, and a prepaid return label |
|
Card shown to be counterfeit |
Any time |
Full refund including shipping |
|
Wrong item sent |
14 days from delivery |
Correct item or full refund, and a prepaid return label |
Not accepted
- Returns or exchanges for any other reason, including change of mind. Card prices move quickly and most of our cards are one of a kind, so all sales are final.
- Disagreements about a third-party grade on a slab. We sell slabs as graded by the grading company.
- Opened sealed product, or sealed product with the shrink wrap or seal removed.
- Cards removed from their sleeve, top loader or slab after delivery, or returned in a different condition than we sent them.
- Returns sent without contacting us first.
How to start a return
- Email [SUPPORT EMAIL] within the window above with your order number and photos of the card, front and back.
- We reply within 2 business days with return instructions and, where covered, a prepaid label.
- Pack the card the same way we sent it: penny sleeve, top loader and bubble mailer, or a padded box for slabs.
- We inspect it within 3 business days of receiving it.
Refunds
Approved refunds go back to your original payment method within 5 business days of inspection. Your bank may take a few more days to post it.
Cancellations
You can cancel an order that hasn't shipped by emailing us. Once an order ships, it can only be returned under this policy.